A warning message says which payment method was declined.In the admin center, go to the Billing > Bills & payments page, then select the Payment methods tab.The payment method that you use to pay the overdue amount becomes the new payment method for all subscriptions that used the declined payment method. If you personally added the payment method that has a past due amount, you can use Settle balance to make a payment. Every time a transaction fails, you receive an email alert about the failure. We continue to retry the transaction every few days for 30 days, during which time the subscription is in a grace period. The email briefly states what the problem is and includes a link where you can check the outstanding balance. If we're unable to charge the payment method on file, we send an email that lets you know there's a problem. For information about accessing billing statements, see View your bill or invoice.
If you enter a purchase order (PO) number when you buy a subscription, the number appears on your billing statement. Your billing statement includes details about your options for making a payment, and where to send it. However, you can choose to receive your organization's invoices as email attachments. This email doesn't contain a copy of your billing statement. If you pay by invoice for your subscription, you get an email when your billing statement is ready to view. You must enter your invoice number in the Transfer identification field. The Agency and account number are at the bottom of your invoice.
If you prefer, you can pay by electronic transfer between accounts. If you don't receive your Boleto by email, check your spam folder or contact support. The due date is 30 days after the order date. If you have selected this option, the billet for payment is sent to the email provided during subscription purchase within 10 working days after the order date. Have a subscription cost that exceeds a certain amount (this amount varies by service location)Ĭustomers who live in Brazil can pay for a subscription with a Boleto Bancario.Be an established customer for at least six months and have no outstanding balances.To be eligible to pay by invoice, you must: Contact support to find out if you can pay by invoice, and to help you buy a new subscription using the pay by invoice option.Įligibility requirements. If you want to buy a new subscription, and you meet the eligibility requirements, you might be approved to change your payment method to pay by invoice. If you're an existing customer, and you meet the eligibility requirements described below, you can contact support to help you change a current subscription to be paid by invoice. However, you can buy subscriptions with a credit or debit card or through a partner or reseller. If you're a new customer, paying by invoice isn't available as a payment method. You can also choose to receive your organization's invoices as email attachments. You can manage payment methods whenever you need to. When you pay with one of these payment methods, we continue to charge that payment method until the subscription expires, or is canceled. You can pay for your subscription with a credit or debit card, or a bank account. Paying by bank account is not available in some countries or regions. Learn about the Reserve Bank of India directive for card storage. To avoid service interruption, you must add and verify a payment method for all subscriptions. Microsoft has removed all stored card details from the admin center. Learn more about the Reserve Bank of India directive for recurring payments.Īs of September 30, 2022, Microsoft and other online merchants no longer store credit card information. This directive doesn't affect usage charges. This might affect automatic payments, which means that you might have to make payments manually in the Microsoft 365 admin center. You can change it at any time.ĭirectives from the Reserve Bank of IndiaĬurrently, some credit card transactions, especially transactions exceeding 5,000 INR, are blocked due to a directive by the Reserve Bank of India. The payment method that you choose during checkout is the payment method that we use for all future billing periods.For more information, see About admin roles. You must be a Global or Billing admin to do the steps described in this article.With Business Assist, you and your employees get around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. If you need help with the steps in this topic, consider working with a Microsoft small business specialist.
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